Legal Information

PANDOO'S website (the “Website”) is subject to the laws of Luxembourg. PANDOO has taken every reasonable care to keep the information on its Website accurate, complete and up-to-date, at the time of online publication.

Liability for Content

This Website is for general information purposes only. Nothing contained therein constitutes or shall be deemed to constitute a financial, legal, tax or other advice of any kind and no information on the Website shall constitute or deem to constitute a solicitation or an offer to purchase, or invest in, any financial products which may be referred to on the Website.

PANDOO accepts no responsibility for any loss or damage which may arise from accessing or relying on information and documents contained on the Website.

The same applies to all other websites to which this Website may contain hyperlinks.

Customer Complaint Handling

PANDOO Administration and PANDOO Management have an internal complaints handling policy, which will be made available to you upon request. Our aim is to provide the highest quality of service to our clients.

Please select below PANDOO Administration or PANDOO Management: 

In accordance with CSSF regulation 16-07, PANDOO Administration, as Professional of the Financial Sector (PSF), has an internal complaint handling policy which is available to its customers on request.
A complaint might be launched in writing by post, email or fax, or by telephone.
All complaints relating to a suspected breach of the professional secrecy or to a fraud must be submitted in writing.
In any event, complaints must clearly indicate the customer’s contact details and include a brief description of the reason for the complaint.

Complaints may be addressed:

PANDOO Administration
To the attention of the Head of Compliance
31, rue de Hollerich
L-1731 Luxembourg
Grand Duchy of Luxembourg

Phone. +352 266 365 391
Fax.      +352 266 365 350

As soon as PANDOO Administration receives a complaint, the latter will be sent to the departments concerned in order to be analysed and resolved as soon as possible.
If PANDOO Administration is unable to deal with the substance of the complaint within 10 days of receipt, a written acknowledgement will be sent to the complainant within this time frame. This acknowledgement will include the name and contact details of the person handling the complaint.

PANDOO Administration undertakes to ensure that complaints will be answered within one month from the date of receipt. If this time frame cannot be respected, PANDOO Administration will inform the complainant of the reasons for the delay and give an indication as to when the complaint is expected to be resolved.

In the absence of a response or a satisfactory response, the complaint may be submitted again in writing to Mr John Wantz, Managing Director in charge of complaints.
If you are not satisfied with the resolution or response given by the Managing Director, you can file a request for an out-of-court complaint resolution, in accordance with the provisions of regulation 16-07 issued by the Luxembourg financial regulator (CSSF).

PANDOO Management’s (“PANDOO Management”) priority is to provide the highest quality of services to its clients and the funds managed by PANDOO Management. If, however, they are not satisfied or should encounter a problem PANDOO Management complaints handling policy and procedures will ensure that complaints are handled in a fair, objective and truth oriented manner.

A “complaint” is defined, for the purpose of this section, as a written expression of dissatisfaction towards PANDOO Management to recognize a right or to redress a harm. A complaint is not necessarily founded on valid arguments, but should be formulated in a manner which sets out the basic facts and legal reasons that the filing party believes are sufficient to support a claim against PANDOO Management. The party making the complaint (“Complainant”) may be a direct client of PANDOO Management or a related party.

The Complainant shall kindly use the form (see PDF) as a guide to include all necessary details and send its written complaint(s) to 

PANDOO Management
To the attention of the Chief Compliance Officer
31, rue de Hollerich
L-1731 Luxembourg
Grand Duchy of Luxembourg


Complaint Handling Process
The Chief Compliance Officer of PANDOO Management is in charge of the collection and management of the complaints handling. Therefore all written complaints, which are not directly addressed to the Chief Compliance Officer, but generally addressed to PANDOO Management or through an intermediary or a delegated party (in connection to services provided on behalf of PANDOO Management), should immediately be transmitted to the Chief Compliance Officer who will instruct the complaint. 

The Chief Compliance Officer shall send an acknowledgment of receipt without undue delay and within ten (10) days after the receipt of the complaint to the Complainant.

The Chief Compliance Officer arranges to investigate without undue delay the complaint and shall collect from the employees, intermediaries, service providers or delegated parties all data and information that are necessary for the examination of the complaint. Should extensive investigations be necessary, the Complainant will receive a response within one (1) month after the initial filing of the complaint. If the complaint cannot be resolved within one (1) month, the Complainant will be informed by the Chief Compliance Officer of a) the reasons why the issue remains unresolved, b) the next steps to be taken to resolve the matter and c) an indication of the date at which the examination of the complaint will be achieved.

If the Complainant is not satisfied with the quality of the response, the Complainant can escalate its request to Mr Frederik Leser who has been appointed by the Board of Directors as the “Conducting Officer in Charge of Complaint Handling”.

If, after having contacted the Conducting Officer in Charge of Complaint Handling, the Complainant does not receive a response – or satisfactory response – within a period of one (1) month, the Complainant can address his/her complaint to the CSSF that foresees an out-of-court complaint resolution procedure in accordance with CSSF Regulation No 16-07.
The respective form to fill out and other useful information (e.g. time limits) can be found on the CSSF website at https://www.cssf.lu/en/customer-complaints

Confirmation & Data Protection

By accepting this disclaimer you acknowledge that the personal data relating to you, will be stored and processed in compliance with the annexed PANDOO Management Data Privacy Policy.

By visiting the Website, downloading information and/or requesting for information, you specifically acknowledge that data may be traced. Any data stored, including IP address, is used for administrative purposes only and is held strictly confidential. PANDOO Management will neither sell your personal data to third parties nor market it in any other way.

In this context, you are specifically reminded that the use of the Internet network does not constitute a safe means of communication or exchange of information. Consequently, you specifically recognise that you are using this network at your own risks.

Disabling Tracking Services

At the moment, the following tracking services are employed: Google Analytics for Onsite-Tracking

You may disable the tracking function for our internet via cookie by using the following link:

Map Service

This page uses the map service Google Maps via an API. It is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Using the functions of Google Maps necessitates saving your IP address. This information is generally transmitted to a Google server in the United States and saved there. The provider of this site has no influence over this data transmission. The purpose of using Google Maps is to provide an engaging representation of our online offers and to facilitate the traceability of places we identify on our website. This constitutes a legitimate interest within the meaning of Art. 6, Sec. 1, Letter f, General Data Protection Regulation (DSGVO).

For more details on the handling of user data, see Google’s data protection statement at: www.google.de/intl/de/policies/privacy/.

Cookies/Web Tracking

This site uses cookies and other ways to store data in your browser.

Cookies will not harm your computer and contain no viruses. The purpose of using cookies is to make our website more user-friendly, effective and secure. Cookies are small text files placed on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies.” These will automatically be deleted after you leave our website. Other cookies will be stored on our endpoint until you actively delete them. These cookies enable us to recognise your browser the next time you visit our website. You can set your browser in such a way as to be notified about the placement of cookies and to allow cookies only on a case-to-case basis, to rule out the acceptance of cookies for certain cases or in general and to enable the automatic deletion of cookies when closing the browser. Deactivating cookies may impair the functionality of this website for your cookies and other ways to store data in your browser. The deployment of cookies helps us offer you a more satisfying user experience.

By using this website you consent to the use of these features. Moreover, our internet pages use web controlling technologies to collect and store data in anonymised form for the exclusive purpose of website optimisation. These data will be used to compile a use profile under a pseudonym. To this end, cookies may also be used, which collect and save data in pseudonymised form only. The data will not be used to identify website visitors personally, and the data will not be merged with data on the bearer of the pseudonym. You may configure your browser in such a way that it will notify you whenever a cookie is to be placed, giving you the option to allow or block the cookie as you see fit. Moreover, you may prevent the placement of cookies by adjusting the relevant settings in your browser. In this case, however, you may not have the full use of all features of this website. No personal data are saved in the process. The IP address of a given user is rendered unrecognisable, and permits no inferences regarding the visitors of this website.

SSL Encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as a site operator. You can recognise an encrypted connection by the switch from “http://” to “https://” in your browser’s address line and by the lock symbol in your browser line.

If SSL encryption is activated, no third party will be able to read the data you transmit to us.


The content of the Website is governed by the copyright laws of Luxembourg. Any reproduction, processing, distribution, or any form of commercialisation of information or data, particularly the use of texts, text excerpts or images, shall require the prior consent of PANDOO.

Power of Representation

31, rue de Hollerich
L-1741 Luxembourg

Phone. +352 267 384 1
Fax. +352 267 384 489

PANDOO Administration
Managing Directors: Martine Grün, John Wantz
R.C.S. Luxembourg B 146.540
VAT: LU 233 558 22

PANDOO Management
Managing Directors: Sven Rein, Frederik Leser, Johannes Reis
R.C.S. Luxembourg B 182.580
VAT: LU 270 771 33