Client Service Assistant Manager (F/M/D)

We are looking for you

Due to our continuous growth and expansion, PANDOO Administration is looking for an individual to become a Client Service Assistant Manager who will be part of the Client Service Management team and will interact with internal and external professionals. You will oversee a range of administrative and relationship responsibilities for a number of alternative investments funds clients. You will report to the Director of the Client Service Management team and will contribute to the development of strategic client relationships.

Your responsibilities   

  • You provide outstanding customer service and ensure the operational teams to do the same;
  • You act as the primary point of escalation for client related demands and proactively manage the follow-up process;
  • You coordinate internal contacts and workflows to ensure client requests and service level are met;
  • You be responsible for establishing and maintaining funds governance tools such as Operating Memorandums and KPIs amongst others;
  • You support client transition from the onboarding to the dayto-day operations;
  • You actively participate in cross business lines and clientprojects;
  • You support and assist during the sales process;
  • You support, organize and lead client calls and meetings.

Your profile

  • You have a degree in business, fnance, law or economics;
  • You have at least 5 years of experience within the alternative fund industry;
  • You have preferably gained experience in customer service in a previous position;
  • You have a strong desire to deliver high quality client service;
  • You have strong interpersonal skills, a positive and can-do attitude;
  • You have strong organizational skills; good presentation and excellent communication skills (verbal and written);
  • You are solution-oriented;
  • You are fluent in English and German;
  • You are a real team player and have a collaborative mindset.

Our Services for you

  • Unlimited employment contract with family-friendly working hours/good work life balance
  • Competitive salary package 
  • Annual leave above statutory minimum
  • Space for individual responsibility and initiative 
  • Regular, individually tailored opportunities for continuing professional development 
  • Diverse working environment in a central location 
  • Friendly and dynamic team with flat hierarchies and a family-like atmosphere 
  • Attractive social benefits: lunch vouchers, pension plan, sports allowance & referral program
  • Variety of team events


PANDOO Administration, founded in 2009, is an independent, CSSF regulated, company and offers as a professional of the financial sector (PSF) high-end & tailor made Luxembourg company domiciliation, corporate, accounting and administration services for both, regulated and unregulated entities.

More about us

Would you like to be a part of us?

If you are interested, please send us your application.

Apply now

or download the PDF

Job offer (PDF)​​​​​​​​​​​​​​​​​​​​​

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